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Client Intake Coordinator

Client Intake Coordinator

Denham Property and Injury Law FirmLexington, KY, US
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Denham Property & Injury Law Firm advocates for property-damage and personal injury clients. We are looking for a full-time Client Intake Coordinator to be the first point of contact for new clients. This role is on-site in Lexington, KY.

Responsibilities :

  • Answer inbound calls and online inquiries, providing a professional first impression.
  • Guide prospective clients through intake forms, ensuring all required information is collected.
  • Schedule consultations and manage the firm’s calendar.
  • Accurately record case details in the case-management system.
  • Set up case files for smooth transition to attorneys, ensuring documents and data are complete and organized.
  • Prepare intake reports and follow up with potential clients to collect missing documents.
  • Draft correspondence and assist with general office support as needed.

Requirements

Qualifications :

  • Bachelor’s degree required (business, communications, or related field preferred).
  • 1–3 years of client-facing or administrative experience preferred, ideally in a law firm or professional services.
  • Excellent verbal and written communication skills; professional phone presence; bilingual (Spanish / English) a plus.
  • Strong organizational and multitasking ability with close attention to detail.
  • Proficiency with Microsoft Office and ability to learn new software quickly.
  • Dependable, ethical, and able to maintain strict confidentiality.
  • Benefits

    Competitive salary based on experience.

  • Health, dental, and retirement benefits.
  • Paid time off and firm holidays.
  • Opportunity to grow with a multi-state law practice dedicated to client advocacy.
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    Intake Coordinator • Lexington, KY, US

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