Customer Care Associate

A company is looking for a Customer Care Associate responsible for assisting shareholders through phone inquiries.

Key Responsibilities

Responds to phone inquiries in a timely and professional manner, providing resolutions within established standards

Performs research during and after calls to resolve problems and inquiries

Documents call notes accurately and maintains required performance metrics

Required Qualifications

1+ year of previous high-volume Call Center experience

High School diploma or equivalent

One year of High Touch Customer Experience

Associate or bachelor's degree or equivalent combination of education, training, or work is preferred, but not required

Flexibility regarding schedule and daily duties