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Collision Customer Service Representative- Rivertown Toyota Collision Center
Collision Customer Service Representative- Rivertown Toyota Collision CenterGroup 1 Automotive, Inc. • Phenix City, AL, US
Collision Customer Service Representative- Rivertown Toyota Collision Center

Collision Customer Service Representative- Rivertown Toyota Collision Center

Group 1 Automotive, Inc. • Phenix City, AL, US
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Job Description

Overview :

Rivertown Toyota Collision is part of fast growing Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Collision Customer Service Representative  to our team.

Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits :

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities :

  • Customer Interaction : Greeting customers, answering incoming phone calls and assisting customers with inquiries, ensuring a positive and professional experience.
  • Vehicle Check-in : Greet customers as they arrive, check in their vehicles for collision services, and record all necessary information.
  • Documentation : Take detailed photos of vehicles upon arrival to document their condition for collision repair records.
  • Status Updates : Provide customers with timely updates on the progress of their vehicle repairs, addressing any questions or concerns they may have.

    • Qualifications :

  • Proficient at operating a personal computer including Microsoft Office :   E-mail, Excel and Word.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Strong attention to detail.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills, both verbal and written.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • All applicants must pass pre-employment testing to include : background checks, MVR, and drug testing in order to qualify for employment

    • Group 1 Automotive is an Equal Employment Opportunity employer.

    #LI-JP1

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    Customer Service Representative • Phenix City, AL, US

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