Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an IT help desk technician to provide internal support for employees and contractors.
Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
We support both Macs and PCs.
Responsibilities
Handle Tier 1 help desk escalations through our ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Document procedures and changes on an internal intranet
Support audio and video equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Support employee tool licensing and provisioning for Microsoft Online and other employee tools
Work with 3rd Party support for projects and escalations
Manage tasks through Zendesk
Other duties may be added and / or assigned as needed
Requirements
Windows 10, 11, Mac OS X
Office 365
Printers, scanners, computer peripherals
Mobile devices (iOS, Android)
Working in a task-ticket, help-desk environment
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2-3 years+ experience working in a Windows / Mac environment
Experience working on Linux servers (Ubuntu) via CLI a plus
An associate degree or bachelor’s degree is preferred, not required
Previous experience working in a SOC environment is a plus
Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience
Benefits
Compensation $70,000 - $80,000 per annum (DOE)
Health / dental / vision insurance
Employee Assistance Program
Unlimited PTO
Perks at work
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
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