Director of Operations

Director of Operations | $150,000 / year + Bonus | Bay Area

A rapidly growing hospitality and entertainment group is seeking an experienced Director of Operations to oversee a designated region of company-owned venues. This role is accountable for leading General Managers and management teams while driving operational excellence, teammate development, guest satisfaction, sales growth, and unit-level profitability.

Key Responsibilities

• Provide consistent leadership, coaching, and support to General Managers and venue management teams.
• Ensure compliance with company standards, policies, and procedures while fostering a culture of accountability and high performance.
• Oversee financial performance, including sales targets, controllable costs, and overall P&L results.
• Maintain world-class facilities and ensure cleanliness, safety, and operational readiness.
• Partner with cross-functional teams on initiatives, new venue openings, and operational improvements.
• Use guest satisfaction and employee experience data to identify trends, celebrate wins, and address opportunities.
• Build strong relationships with teams through high visibility, engagement, and retention-focused leadership.
• Contribute to annual budgets, quarterly business reviews, and long-term growth strategies.

Qualifications

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