Job Details
Job Location
Store 701 10815 West Jewell Ave, #A - Lakewood, CO
Position Type
Full-Time / Part-Time
Education Level
High School
Salary Range
$17.00 - $18.00
Travel Percentage
None
Job Shift
Job Category
Customer Service
Description
Job Title : Customer Service Representative
Department : Operations
Hiring Range : $17-$18 / hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)
FLSA : Non-exempt (eligible for overtime)
DOL Status : Full-time and part-time available
Position Summary :
The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service.
This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility.
If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!
Job Requirements, Functions, and Responsibilities :
- Provide exemplary, courteous customer service and handle complaints quickly and tactfully
- Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
- Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss
- Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
- Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and / or cleaning of all equipment in the site
- Maintain proper inventory levels and shift closeouts
- Perform duties with minimal supervision, may be required to work irregular work hours
- Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
- Complete or attend all required employee orientation, training, and / or meetings
Physical Requirements :
- Ability to stand and / or walk for an entire shift
- Ability to lift and / or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock / maintain inventory, etc.)
- Ability to lift and / or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
- Ability to push and pull with arms up to a force of 20 lbs.
- Ability to bend at waist with some twisting up to 1 hour of shift
- Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
Working Conditions :
- Employee performs approximately 95% of duties indoors
- Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
- Work in small spaces at times; work independently
- Work with minimal direction and periodic supervision
Equipment, Tools, and Materials :
- Employee utilizes the following electronic equipment : POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
- Employee utilizes the following manual equipment : cleaning supplies (e.g. rubber gloves, mop, broom, degreaser / defoamer, etc.
flat cart, hand truck, grocery basket, etc.
Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
Benefits :
- Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
- 401k with company contribution
- Vacation and Sick Pay
- Flexible scheduling
- Career growth
- Full-time and part-time positions
Qualifications
Qualifications :
- High School diploma or GED (preferred)
- Experience working retail sales and customer service (preferred)
- Work as scheduled and arrive on time
- Communicate (orally and in writing) in English and engage in conversation
- Perform basic arithmetic operations
- Work both independently and part of a team as necessary
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