Desktop Support

Desktop Support

The candidates must live within 2 hours of Baltimore, MD.

At TAYS, you will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas.

Our employees work closely with our customers and develop long-term, trusting relationships. We look for creative thinkers who are not afraid of a technical challenge.

If you feel you can contribute to our high-tech, high-touch culture, join us and together we will uncover possibilities.

TAYS is seeking an IT Support Specialist to join our high-performing tech team in Baltimore, MD. The role is currently hybrid and requires up to 2 days on-site work in Woodlawn, MD office.

What You'll Get to Do :

Provide technical support for the purpose of maintaining the availability and reliability of company network, PC, and software problems to resolutions.

Manage, maintain, and troubleshoot LAN performance and security.

Provide support for problem resolution, support consultation, administration and training for technical matters relating to the full complement of systems, hardware and software operating.

Perform pilot testing and monitor new systems and applications through post implementation.

Perform software and hardware upgrades and rollouts.

Utilize the Help Desk ticketing system to manage daily workflow.

Escalates unsolved problems to senior staff and or management.

Reports weekly service desk ticket statistics to management.

Performs other related duties as assigned by management.

You'll Bring These Requirements :

Bachelor's Degree in a technical field and 4+ years of experience or 8 years of experience in lieu of a degree.

Outstanding technical knowledge to install, modify, monitor, test and troubleshoot personal computer hardware and software.

Experience providing technical support via phone calls, remote, or face-to face.

Experience utilizing ticketing systems. ServiceNow is preferred.

In-depth knowledge of Microsoft Office Suite.

Must have experience using ActiveDirectory.

Experience utilizing Remote Desk Software to remote into client computer.

Experience providing new user set up for laptops.

Experience troubleshooting network related issues.

Experience troubleshooting VPN connectivity.

Experience setting up, managing, maintaining, and troubleshooting LAN and PC / Laptop performance and security.

What We Can Offer You :

Hybrid role, up to 2 days on-site in Woodlawn, MD

The flexibility allows staff to balance work and personal lives.

Competitive benefits and tuition reimbursement.

Paid time off, 11 paid federal holidays, and 2 floating holidays.

Strong skills in customer relationship management.

Quarterly teambuilding or community outreach events.

TAYS Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.