General Manager

POSITION OBJECTIVE :

The General Manager is responsible for managing all aspects of the club, including their activities, employees, members, guests, community, government, industry, and corporate relationships.

• Manager will also be responsible for coordinating and administering club policies; developing operating policies and procedures;
• directing the work of department managers; developing, implementing, and monitoring budgets and financial matters; monitoring the quality of the club’s products and services;
• achieving financial objectives; ensuring member and guest satisfaction; securing and protecting the club’s assets, including facilities and equipment;

and executing club operations, including managing all club’s facilities and operations with a strong focus on revenue generation, quality standards, and service delivery.

ESSENTIAL JOB FUNCTIONS :

• Develop, implement, and administer operational policies, procedures, and programs in conjunction with general policies.
• Ensure all Club policies and procedures are adhered to and all Club employees and members / guests are accountable for compliance of all bi-laws, policies and procedures.
• Interact positively, professionally, poised and politely with all staff members, vendors and the community to promote a team effort.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever-changing and diverse age group of the membership.

Display strategic thinking, excellence, passion, and advanced forethought.

• Responsible for developing short- and long-range business and financial plans for Club.
• Create and implement actions to ensure the Club's performance to plan and revenue generation goals are met or exceeded.
• Coordinate development of operating and capital budgets, and other financial statements for the club, monitor monthly, and take effective corrective action as required.
• Analyze financial statements, manage cash flow, and establish controls to safeguard funds. Review income and costs relative to the Club's financial goals.

Ensure the use of appropriate forecasting systems.

• Coordinate the development of operating, cash, and capital budgets according to the applicable budget calendar. Approve vouchers before payment and prepare and present financial reports to management.
• Provide advice and recommendation to Managers about Club operations and services.
• Oversee the care and maintenance of all the Club's physical assets and facilities.
• Oversee and manage Cap-ex projects to completion.
• Manage the marketing and membership relations programs to promote the Club's services and facilities to potential and present members.
• Ensure the highest standards for food, beverage, sports and recreation, entertainment, and other Club services.
• Work with department heads to hire, train, schedule, supervise, and direct the work of all Club staff members.
• Motivate staff to ensure delivery of exceptional products, and services and achieve revenue goals according to department plans.
• Welcome new club members, meet and greet all club members as practical during their visits to the club. Develop and maintain ongoing dialogue and rapport with members through recognition, communication, and follow-through.
• Ensure the Club is operated in accordance with all industry and safety regulations and applicable local, state, and federal laws.
• Maintain confidentiality of all proprietary Club and membership information.
• Other duties may be assigned as business demands.

EDUCATION / EXPERIENCE / SKILLS :

• Bachelor’s Degree from a four-year college or university.
• Maintains membership with the Club Managers Association of America (CMAA) and / or other professional associations.
• Requires knowledge of current federal, state, and local laws and regulations affecting the management of golf course operations (including, but not limited to, employment, safety, and environmental standards, laws, and regulations).
• Proven knowledge of local liquor laws, safety food safety training, and sanitation policies.
• Previous experience as a Clubhouse Manager or Assistant General Manager preferred.
• Proven track record in leading successful for-profit club / s.
• Strong evidence of achieved revenue and profit increases over prior results.
• Demonstrated ability to be a team leader and serve as a valuable member of the Club’s management team.
• Requires a high degree of administrative and executive ability, especially in terms of problem-solving and decision-making.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent listening skills, oral and written communication skills, and exceptional interpersonal and member relation skills are required.
• Ability to communicate effectively with members and staff of diverse backgrounds, cultures, and education levels.
• Must be able to effectively hire, train, motivate, discipline, and terminate staff members.
• Excellent team player with the ability to work hands-on in a fast-paced environment.
• Proficient in Outlook, internet applications, knowledge of MS Word and Excel applications, POS, and time and attendance systems.

PHYSICAL AND MENTAL DEMANDS :

• Requires frequent walking / standing and sitting at times.
• Requires the ability to communicate information and ideas clearly.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must work in a safe, prudent, and organized manner.
• Must have mathematical skills, and computer software aptitude.
• Must be effective in listening to, understanding, and handling the concerns and issues raised by members, guests and employees.
• Requires lifting / moving up to 50 pounds, stooping, kneeling, reaching, and knowledge of the game of golf.

TYPICAL WORKING CONDITIONS :

Work is performed in an indoor or outdoor setting. Varied weather conditions are expected with exposure to heat / humidity, or cool / cold weather.

Varying schedule to include evenings, holidays, and extended hours as business dictates.