Director, PetsHotel and Pet Training

Director, PetsHotel and Pet Training

About the Team

There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience.

About the Location

PetSmart's Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week, and an expected four days in the office.

About the Job

This position is accountable to lead key segments of our Pet Services division at PetSmart – PetsHotel, Doggie Day Camp and Pet Training. The Director of PetsHotel, Doggie Day Camp and Pet Training reports to the Vice President, Store Strategy and will make a significant impact to the organization by delivering the financial plan (including P&L) of these businesses.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following :

• Strategic Planning : Build multi-year roadmap to deliver sales and margin trajectory through a combination of topline innovations and cost optimization efforts
• Financial Acumen : Lead all strategic and financial aspects of the PetsHotel, Doggie Day Camp and Pet Training businesses
• Operational Influence : Provide tools and accountability mechanisms for 200+ stores to deliver a best-in-class customer experience
• Customer First : Spearhead holistic customer behavior understanding for each business
• Enterprise Mindset : Take a holistic view of how these businesses fit into the total Services and PetSmart portfolio
• Innovation : Drive a culture of curiosity and dissatisfaction with the status quo
• Feedback Loop : Stay heavily connected with field leadership to drive continuous improvement
• Partner strategically with Pet Parent Assistance Center to ensure execution of desired customer experience
• Partner heavily cross-functionally to deliver results

SUPERVISORY RESPONSIBILITIES

Responsible for supervising a team of associates

EDUCATION / EXPERIENCE / BACKGROUND

BUDGET RESPONSIBILITY

TRAVEL

5-10%

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical business office environment.

ABOUT THE CULTURE

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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