Patient Care Coordinator - Flatbush

Job Description

Job Description

PRIMARY PURPOSE

Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.

ESSENTIAL JOB DUTIES

Primarily accountable for specific functions and results. Ranked by descending order of importance.

Not exhaustive and subject to change as necessary

RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities

Approximately 80%

• Greet patients upon entering the center.
• Register patients for visits carefully and efficiently.
• Verify patient insurance and collect patient payments accurately.
• Answer and route phone calls, taking and delivering messages as needed.
• Respond to and resolve patient questions and issues, as needed.
• Document patient information in the EMR accurately and completely.
• Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

Administrative Responsibilities

Approximately 15%

Additional Responsibilities /

Cross-Training

Approximately

5%

Collecting vitals, physical stats, and medical history.

Assist providers with real-time documentation of patient encounters in the EMR.

LICENSES & CERTIFICATES

N / A – No licenses or certifications required.

EDUCATION, COMPETENCIES & EXPERIENCE

PHYSICAL DEMANDS

Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%)

Occasional Frequent Constant Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time☐☐☒Positioning, transporting, and / or installation of equipment or materials with weight load of up to 25lbs☒☐☐Traverse across different areas of the office / clinic and / or to different office / clinic locations☒☐☐Observation of details at close range (within a few feet of the observer)☐☒☐

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.

EMPLOYEE ACKNOWLEDGEMENT

I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.

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