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Consultant / Senior Tier 2 Enginner

Consultant / Senior Tier 2 Enginner

PCG SystemsDenver, CO, US
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Job Title : Consultant / Senior Tier 2 Engineer

Location : Denver / Metro Area (On-site - As needed / Hybrid)

Job Type : Full-Time

Salary Range : $60,000 – $75,000 per year (Plus lucrative bonus program)

About Us :

PCG Systems is a dynamic Managed IT Services Provider delivering world-class technology solutions to businesses. We empower our clients through innovative IT strategies, robust cybersecurity frameworks, and cutting-edge cloud technologies. Join our team of industry experts and make a lasting impact in a fast-paced, client-focused environment.

Position Overview :

The Consultant / Senior Tier 2 Engineer plays a critical role within PCG Systems, providing expert-level support, consulting, and project leadership. This candidate will be an authority on Networking, Microsoft Infrastructure, Azure Infrastructure, Fortinet hardware, and best practices security. They will also serve as a Technical Account Manager for key clients, a mentor to junior staff, and a technical advisor for strategic projects. Looking for someone looking to grow into a Tier 3 role.

Key Responsibilities :

  • Technical Expertise
  • Architect, implement, and support advanced Networking solutions, including switching, routing, and wireless infrastructure.
  • Manage and optimize Microsoft Infrastructure (AD, Group Policy, Exchange, and Hyper-V environments).
  • Design and deploy Azure Infrastructure solutions (IaaS, PaaS, and hybrid environments).
  • Configure, maintain, and troubleshoot Fortinet firewalls and security appliances.
  • Proactively monitor, assess, and enhance client security postures, including vulnerability management, endpoint protection, and incident response.
  • Technical Account Management
  • Act as the primary technical advisor for assigned clients, ensuring their IT strategies align with business objectives.
  • Conduct regular business reviews with clients, providing insights into system performance, potential risks, and improvement opportunities.
  • Build strong relationships with client stakeholders, gaining a deep understanding of their business needs and goals.
  • Coordinate with internal teams to ensure timely resolution of client issues and proactive delivery of services.
  • Project Leadership
  • Lead multi-phase client projects such as migrations, infrastructure upgrades, and advanced security deployments.
  • Serve as a technical advisor to clients, helping align technology strategies with business goals.
  • Coordinate with stakeholders to deliver projects on time and within budget.
  • Escalation Point
  • Resolve Tier 2 escalations across all technical disciplines.
  • Troubleshoot complex environments and root-cause critical system issues.
  • Mentorship & Collaboration
  • Guide Tier 1 staff in troubleshooting and skill development.
  • Collaborate with account managers to identify opportunities for enhanced client service.

Required Qualifications :

Experience

  • Minimum 5+ years in an MSP.
  • Proven experience managing enterprise-level Networking and Microsoft Infrastructure environments.
  • Hands-on experience with Azure cloud deployments and management.
  • Advanced configuration and management of Fortinet appliances (firewalls, switches, and SD-WAN).
  • Experience in Technical Account Management , with a proven ability to build client relationships and align IT with business objectives.

    • Technical Proficiency

  • Expert-level knowledge of Active Directory , DNS, DHCP, and Microsoft 365.
  • Deep understanding of networking protocols (TCP / IP, VLANs, BGP, OSPF).
  • Strong grasp of cybersecurity best practices (firewalls, SIEMs, MFA, EDR).
  • Experience with backup and disaster recovery solutions (Veeam, Datto, or similar).

    • Certifications (preferred) :

  • Microsoft Certified : Azure Solutions Architect Expert
  • Fortinet NSE 4 or higher
  • Cisco CCNP or equivalent networking certification
  • CompTIA Security+ or CISSP

    • Core Competencies :

  • Exceptional problem-solving skills and attention to detail.
  • Strong written and verbal communication skills for client interactions.
  • Leadership ability with a passion for mentorship and team collaboration.
  • Ability to manage multiple priorities in a high-paced environment.
  • Proven ability to develop and maintain strong client relationships through proactive communication and strategic planning.

    • Benefits :

  • Competitive salary and lucrative bonus / profit sharing structure.
  • Health, dental, and vision insurance.
  • Paid time off, Holidays, and flexible work schedule.
  • Ongoing professional development opportunities.
  • 401(k) with company match

    • If you're ready to take on a leadership role within an innovative and collaborative environment, PCG Systems wants to hear from you! Join us and shape the future of IT solutions.

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