Bilingual Spanish Customer Service Representative
Job Description
Job Description
Job : Bilingual Spanish Customer Service Representative
Location : Southwest Houston Area, Sugar land, Texas 77489
Type : Full-time / Contract
Company : LHH Recruitment Solutions
Job Overview : As a Bilingual Spanish Customer Service Representative, you will be responsible for assisting our customers in both English and Spanish.
Your role will involve handling inquiries, resolving issues, and ensuring that every customer interaction is handled with professionalism and efficiency.
Key Responsibilities :
Customer Support : Deliver exceptional service to customers by addressing inquiries, resolving issues, and providing information in both English and Spanish.
Issue Resolution : Efficiently troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.
Documentation : Accurately document customer interactions and maintain detailed records of issues and resolutions.
Product Knowledge : Gain a thorough understanding of our products and services to effectively assist customers and answer questions.
Follow-Up : Conduct timely follow-ups on customer issues and inquiries to ensure resolution and satisfaction.
Qualifications :
Experience : Minimum of 2 years of experience in a customer service role.
Language Skills : Fluency in Spanish and English (both spoken and written) is required.
Communication : Excellent verbal and written communication skills in both languages.
Problem-Solving : Strong ability to resolve issues and handle customer complaints with a positive and proactive approach.
Technical Skills : Proficiency with customer service software and Microsoft Office Suite.
Interpersonal Skills : Ability to work effectively both independently and as part of a team in a fast-paced environment.
Education :
High school diploma or equivalent required. Additional education or certifications in customer service or related fields is a plus.
Pay Details : $18.00 to $20.00 per hour
Search managed by : Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.
lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and / or security clearance requirements.
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