Operations Leader

JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.

We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Be responsible for the maintenance and inventory across the entire Pet Care Center.
• Ensure merchandise is properly stocked, priced, and displayed to create a great presentation for our guests.
• Be proficient within our selling model and support guest interactions as needed.
• Have a strong interest in animal welfare.
• Complete and apply training programs to maintain a high level of expertise of their role.
• Supports the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include : BOPUS, Loyalty Programs, Ship-from-store, and Extended Aisle.
• Supports the implementation and execution of Merchandising Management to include : Brand Standards, Pricing, Planogram Accuracy, and Ad Set.

through execution as well as training and coaching partners.

• Functions as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

Other Essential Duties

• UTILIZE SELLING BEHAVIORS . You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
• CONTRIBUTE TO A SAFE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols.

Bottom line, the safety of partners, guests and pets is our #1 priority.

• BE A PART OF A COLLABORATIVE CULTURE . Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
• ENGAGE IN YOUR CAREER : As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Basic Qualifications

• Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.
• A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills.
• In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
• Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

Education / Skills

In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.

Supervisory Responsibility

• Ensures partners are providing quick and courteous service to all guests throughout the Pet Care Center.
• Ensures high merchandising standards are maintained throughout the Pet Care Center.
• Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.
• In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
• Adhere to and promote established safety procedures for partners, guests, and pets.

Work Environment

The majority of job duties are conducted indoors, although customer carryouts and veterinarian visits will require that an employee leave the store briefly.

Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures.

Ability and willingness to a flexible schedule including evenings and weekends to meet store needs.

Equal Opportunity Employer