Field Service Technician

Description

The Field Service Technician performs and carries out all tasks related to installing, assembling, servicing, and repairing company products.

They provide customers with prompt, professional, and high-quality service. Work is performed at their location and / or at their customer sites.

Services provided may be scheduled or on demand. Overnight travel on short notice is often required.

Performs startups, equipment inspections, troubleshooting, repairs and / or preventive maintenance service on all company Products at customer sites;

Represent company professionally and courteously following all company and customer safety requirements.

Installing, configuring, calibrating, and maintaining control, measurement, and indicating instrumentation (pneumatic, analog & digital);

Installing and terminating electrical, pneumatic, and fluid connections; Understanding controls narratives and analyzing / troubleshooting process application-related issues.

• Analyzing and correcting communication issues; Properly addressing TCP / IP networks and RS-485 communications.
• Perform repairs and assembly on company Products; Disassemble; assess the damage and evaluate failures on machines; diagnose problems with company machines by evaluating material condition and asking the customer questions;

demonstrate the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.

• Read, understand, and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly, and repairs on company Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service calls and at completion.
• Evaluate customer's future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications, and hazard analysis.
• Plan and schedule travel to best meet customer requirements, service schedule requirements, and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports, and forms on a timely basis; Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document the cause of failure, description of work performed, materials consumed, and condition of equipment as received and as returned to the customer.
• Conduct customer training on company Products when onsite.
• Perform all work per quality standards, establish safety procedures, and maintain a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up, and other duties assigned by the manager.

Requirements :

• A High School Degree or General Education Degree (GED)
• Electrical and / or electronic education / experience with wiring, electric motors, variable frequency drives and / or control panels experience is a must
• Experience with rotating equipment
• Must be able to read electrical schematics and have experience with 3-phase industrial power
• Ideal Military ratings include Electrical, Machinist’s Mates, EN, Aviation mechs and electrical, GSE and GSM, Ground Support, and power distribution techs.

If you have worked on rotating equipment, and / or have some PLC experience, this may be the right fit for you.

The company is looking for someone to take initiative identify what needs to be done and do it before being asked or directed;

stay customer-focused demonstrate concern for satisfying external and internal customers; someone who can be a team player interact with people effectively and supportively!

Job Posting

Please or to apply.