Job Title : Member Service Center Representative
Job Description
- Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information.
- Answer members' telephone calls promptly and in an appropriate manner.
- Answer inquiries on banking products including checking, savings, loans, and lines of credit.
- Document all customer inquiries and comments thoroughly and quickly.
- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems.
- Determine members' financial service needs and recommend services and products that address these needs.
- Collect member loan payments.
- Handle various accounting transactions.
Essential Skills
- Minimum 1 year call center experience (2 years preferred)
- Must have recent customer service experience within the last 2 years
- Must have consistent job tenure; more than a year in each role
- Able to handle a high call volume
Nice To Have
Previous banking MSR / CSR experience
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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