Vice President of Customer Support

VirtualVocations
Norcross, Georgia, United States
Full-time
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A company is looking for a VP of Customer Support to lead their customer support organization.Key ResponsibilitiesDevelop and execute customer support strategies aligned with company goalsOversee the customer support journey, ensuring high-quality experiencesRecruit, train, and retain customer support talent while promoting professional developmentRequired QualificationsBachelor's degree in Business, Education, Technology, or a related field (Master's preferred)10+ years of experience in customer support, with at least 5 years in a leadership roleProven track record of leading customer support teams in high-growth environmentsStrong understanding of the EdTech landscape and its challengesExperience with customer support technologies, including CRM systems and AI-driven tools

6 days ago
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