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Remote IT Helpdesk Support Analyst

VirtualVocations
Philadelphia, Pennsylvania, United States
Remote
Full-time

A company is looking for a Remote IT Helpdesk Support Analyst.Key Responsibilities : Provide technical support for hardware, software, and connectivity issues via phone and chat interactionsHandle over 25 interactions daily as the single point of contact for technical issues for supported staffAdhere to Key Performance Indicators including first contact resolution, quality, and customer serviceRequired Qualifications : Associate degree or equivalent work experience preferredHigh School Diploma or GED requiredExperience with MS Office, Outlook, and software support toolsBackground in a multi-channel environmentAdvanced knowledge in computer and mobile device troubleshooting

3 days ago
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