CUSTOMER SUCCESS MANAGER - HEALTHCARE

Description

We're growing and looking to hire Customer Success Manager who embodies our core values : People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty :

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments : the Extended Internet of Things (XIoT).

The Claroty Platform integrates with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access.

Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world's largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Medigate by Claroty is the industry's first and leading dedicated Healthcare IoT security platform, enabling healthcare providers to safely deliver connected care.

Medigate fuses its deep understanding of medical workflows and proprietary protocols with the reality of today's cybersecurity threats, so hospitals can confidently connect and operate all clinical assets on their network while ensuring patient privacy and safety.

To date, Medigate has won more than 40 industry awards, including the 2021, 2022 & 2023 Best in KLAS for Healthcare IoT Security, the SINET Innovator Award, Fast Company's Most Innovative Company Award, and being listed in Forbes' Top 20 IoT Start-Ups to Watch

The position requires the availability to work Pacific / Mountain timezone working hours *

Responsibilities

As a Customer Success Manager, Your impact will be :

• Professionally and efficiently plan, execute, and support the delivery aspects of an IoMT (Internet of Medical Things) cyber defense product.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Medigate by Claroty, from the onboarding stage and throughout the customer journey
• Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs
• Take accountability for the success of Medigate by Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as priority
• Communicate effectively within the Customer Success team and across other departments such as Support, Marketing, and Product Management
• Suggest and communicate internally new products or services that would solve strategic customers' needs, and introduce new solutions to customers to increase their usage of Medigate by Claroty's product.

Requirements

What do you need to succeed in this role?

• 3-5 years experience in the cybersecurity industry with emphasis on medical device security programs
• Strong networking knowledge (understanding protocols behavior and ability to analyze network traffic from capture)
• Familiarity with Database maintenance (MySQL and Postgres) - Advantage
• Project Management experience and skills
• Possess exceptional written, verbal, presentation, social, and interpersonal skills.
• Must be a quick learner with the ability to task in a fast-paced environment
• Ability to travel (20%)

Why Claroty? Our Culture and Benefits :

Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment.

We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.

• Stability, we demonstrate continued growth over the past few years, raised over 7M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health.

We also provide a biannual ClaroBreak, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.

We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards.

We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.

We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and Coffee with the CEO sessions.

We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.

While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

Expected compensation for the role is between $125,000- $150,000 + commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment.

Pay will be by experience level, but those outside the salary band are welcome to apply.

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you.

We are creating something amazing here, and we hope you are as excited about the future as we are.