Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses.
We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide.
We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.
As Principal Product Manager - Technical, you will be responsible for the definition and development of the product roadmap for our subscriptions in-app purchase solution.
You will help shape product strategy, while working with engineering, to deliver features based on this vision. You will work with internal stakeholders to identify short and long term goals and product features that make it easier for customers to manage and engage with their digital subscriptions, regardless of where they signed up.
We are looking for someone who is customer focused with a passion for innovating to facilitate business growth and create a first-class customer experience.
Key job responsibilities
- Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable purchase and management of subscriptions, and memberships.
- Partner with software engineering, digital clients, Customer Service, Marketing, and business intelligence teams to create best-in-class solutions for customers.
- Work with technical and non-technical stakeholders to understand and improve product capabilities.
- Analyze customer feedback and usage metrics to identify key pain points.
- Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
- Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
- Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
- Present confidently to senior management, external clients, and other large audiences.
- Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.
About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses.
We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide.
We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.
We are open to hiring candidates to work out of one of the following locations :
Bellevue, WA, USA
BASIC QUALIFICATIONS
- 2+ years of end to end product delivery experience
- 8+ years of technical product or program management experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning / driving roadmap strategy and definition
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience technical product management
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- 5+ years of product management experience working on end consumer technology products
- 3+ years designing and maintaining a strategic product roadmap with measurable outcomes.
- 2+ years designing and analyzing experiments in a consumer product space (aka a / b or multi-variate testing)
- 2+ years experience working on Quality, Stability, and / or Performance related programs / efforts.
- 2+ years of experience collaborating with partner teams to align and drive on cross-organizational goals
- Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
- Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
- Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
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