Customer Service Representative

The Role

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers.

Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities :

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers.

Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

• Assist Customer Service Manager with employee interactions including customer service games, mandatory early morning breakfasts throughout the season, handing out prizes and numerous other customer service related activities.
• Survey on-site guests during events to receive real-time experience feedback.
• Secret shop associates in various departments during events.
• Complete minimum number of surveys and secret shops per event.
• Assist with identifying problematic issues and concerns.
• Maximize both employee and customer satisfaction.
• Assist with check-in / check-out procedure as necessary.

Qualifications :

• All applicants must be at least 18 years of age.
• High school diploma or equivalent. Some college preferred.
• Previous customer services experience a plus.
• Customer service oriented with the ability to interact with all levels of management.
• Highly motivated with a pleasant and upbeat attitude.
• Ability to multi task in a fast paced team setting in addition to working independently.
• Excellent oral and written communication and strong attention to detail.
• Must be flexible to work all Yankee Stadium events including mornings, late nights, weekends and holidays.
• Must be able to work fluently in English and bi-lingual skill are a plus.
• Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.