Customer Service Associate

VirtualVocations
Kansas City, Missouri, United States
Full-time
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A company is looking for a Customer Service Associate III.Key ResponsibilitiesProvide exceptional customer service via inbound call center operationsMentor new call center agents and support peer improvementDocument all calls and respond to customer inquiries in a timely mannerRequired QualificationsHigh school degree required3+ years of experience in healthcare call center operations, including Medicare / Medicare AdvantageKnowledge of physician practice and hospital coding, billing, and medical terminologyComprehensive understanding of covered plan benefitsBasic understanding of MS Office applications, especially Word and Excel

1 day ago
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