Software Application Support Specialist
Software Application Support Specialist / Citrix
Location(s) :
- Hartford, CT
- Boston, MA
- Parsippany, NJ
- Boca Ranton, FL
- Miami, FL
- West Palm Beach, FL
Summary :
The Application Support Specialist will be responsible for the design, customization, support and maintenance of all software applications for multiple office locations.
Perform software installations and upgrades, plan, configure and maintain Windows server environments, including configuring and managing Citrix policies, profiles, resource allocation, implementing and managing Citrix updates, patches and upgrades.
Responsibilities :
- Provides primary technical ownership of the firm's software applications.
- Understand concepts of layered infrastructure security (firewalls, DMZ, IDS, virus protection, network segmentation & authentication, monitoring, logging, alerts).
- Ability to build and deploy Citrix VDI, XenApp disks.
- Perform Citrix XenApp administration such as server generation, application install / testing, applications reporting, determining application assignment, or similar.
- Assist with administration of Microsoft Teams, OneLogin, Group Policy, Resilio, Cylance.
- Ability to Troubleshoot (L3) Citrix Issues post migration.
- Coordinates, documents and manages software upgrades.
- Manages server backups, disaster recovery procedures, and business continuity plans to mitigate potential risks.
Qualifications :
- Knowledge of Citrix Studio, Citrix Director, MCS, PVS, App Layering, FAS, Cloud Connectors, FSLogix.
- Basic Project Management skills.
- Ability to install, maintain and upgrade third party custom software solutions.
- Experience with Root-Cause Analysis, strong analytical and problem solving skills.
- Good Scripting Knowledge using PowerShell.
- Prior experience in legal or financial services preferred.
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