Director, Associate Client Executives (Digital Marketing)

Director of Associate Client Executives - FindLawThe Director of Associate Client Executives - FindLaw directs a team to achieve channel renewal and retention goals and reports to the Sr.

Director of Customer Success. This role develops and maintains a management team that produces an industry leading customer experience through post- sale customer support and value articulation leading to execution of the renewal.

The role requires accountability to prescriptive coaching of 6 managers and 60 frontline ACEs that drives innovative, high-performing, customer-centric results, with a focus on delivering against a retention and renewal quota.

The director is responsible for developing and maintaining an organization that ensures cooperation and coordination of retention and sales teams.

The director will also play a key role in the utilization of our Mexico-based support teams.About the RoleIncrease retention and revenue inthe assigned accounts across service levels, based in the US and Mexico City.

• Collaborate with channel VPs and Directors in the development and implementation of the strategic and operational business planWork closely with Mexico-based support teams to reduce time spent on repetitive activitiesEnsure teaming with sales channels to jointly develop new and existing business opportunities and maximize revenue in existing accountsIdentify and embed key operating metrics to ensure renewal, retention and other KPI targets are met or exceeded;
• partner with digital, finance and other stakeholders to enable this reporting as coaching toolsSet expectations and hold managers accountable to develop and coach their team to drive results, productivity and revenue growthCreate an environment that attracts, coaches, develops and retains top talent, and develops an effective team of managersDevelop a deep understanding of our customers, apply knowledge of business and market dynamics to provide value-add solutions and servicesBuild constructive relationships across the organization with key business partners - including channel peers, marketing, human resourcesand finance - to drive the business forwardContinue to drive important initiatives such as forecasting accuracy and reporting;

recruiting and hiring;training and education of managers and client managers;compensation strategy and application;and development of improved productivity toolsAbout YouYou're a fit for the role of Director, Associate Client Executives if your background includes : Bachelor's degree or equivalent experience requiredDigital Marketing Experience strongly preferredMinimum

5 years

of sales and / or account management experienceMastery of sales and client management process and executionPast experience in a successful client management, customer success, sales, sales support, or digital retention roleKnowledge of law firm customers and workflow preferredEstablished knowledge of TR products, especially FindLaw, preferredAbility to partner and develop strong relationships with business partnersExcellent time management and organizational skillsStrong leadership, people management and team building skills essentialAbility to identify problem areas, trends, and opportunities and ability to recommend appropriate action requiredStrong business acumen gained through exposure to multiple functionsExcellent verbal and written communication skills and effective presentation skillsAbility to articulate concepts and document proceduresStrong creative problem-solving skills and the ability to negotiate and resolve conflictAbility to manage multiple tasks in a fast paced, changing environmentAbility to work both independently and as a part of a teamStrong process improvement orientation#LI-D2EWhat's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through : Hybrid Work Model :

We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing :

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance : flexible vacation, two company-wide Mental Health Days Off;
• work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription;

retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture :

Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development :

LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

Social Impact :

Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work :

We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.More information about Thomson Reuters can be found on https : / / thomsonreuters.com.