Restoration Project Manager

Basic Functions :

• Educate, Communicate, and Collaborate clients by facilitating their service journey from the first phone call through completion of work.
• Responds with urgency and supervises all activities of restoration services specific to commercial and residential projects, including emergency services, contents, and reconstruction.
• Schedules projects assigned to successful completion.
• Takes ultimate responsibility for anything related to client and project.
• The Project Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance.
• This Project Manager role is ever evolving, and functions may be added / removed over time.

Basic Requirements :

• High School Diploma or equivalent
• Associates or bachelor’s degree is desired especially in area of Project Management
• Experience in project management and customer service.
• Highly Organized and versed in prioritization of tasks.
• High level Communicator
• High aptitude in Microsoft office suite
• Dependable transportation
• Appropriate Attire
• 1 Year Non-Compete on File

Evaluated On :

• Net Promoter Score
• Cycle Time & Gross Margin Velocity
• Invoiced Sales, Closed Revenue, & Margin Revenue vs. quarterly goals.
• Performance as rated on the Project Manager Competency Model.
• Skill Development versus Annual Skill Development Goals
• Performance in alignment with the job description
• Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties :

• Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible.
• Find and validate client’s needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.
• Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate.
• Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.
• Create and communicate the required payment schedule.
• Generate and submit client invoices based off agreed upon payment schedule.
• Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies.
• Validate and ensure a 3-D scan is completed with Production Coordinator.
• Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and / or supplements on all projects.
• Contour reconstruction work orders in RMS that achieve desired margins goals.
• Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments.
• Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS.
• Communicate and collaborate with Production Coordinator to schedule PD technicians.
• Daily supervise PD technicians & Sub Contractors to ensure daily goals are met that follow the labor & material budgets.
• Maintain professionalism with project conditions : (i.e. : workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
• Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis.
• Maintain communication and build trust with Adjuster throughout each project.
• Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC / COS), and collect all final payment from customers.
• Deliver job file for closing.

Secondary Duties :

• Maintain a strong field presence, while balancing the necessary desk work required for admin. When in doubt, be in the field.
• Participate in on call rotation.
• Professionally handle and resolve all complaints in a timely fashion.
• Secure necessary permits and inspections.
• Validate jobsite readiness for upcoming trades including giving direction on necessary materials to have on-site.
• Ensure that all Warranty work on an ongoing basis is completed as it arises
• Recruit, on-board, and retain necessary levels of sub-contractors and vendors to complete projects in a timely fashion.
• Manually work alongside crews as the need arises.
• Provide input to other management based on observations from the field
• Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
• Share your office365 calendar with your supervisor on an ongoing basis.
• Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include :

• Participate in marketing and business development as the need arises.
• Participate in emergency services when an All Hands-On Deck scenario arises.
• Participate in ongoing problem solving and practicing continuous improvement of the department and company.
• Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours :

• This is a full-time position.
• Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.

Reward :

• Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed.
• Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.
30+ days ago