Maintenance Ticketing System Coordinator

Maintenance Ticketing System Coordinator

ServiceNet, Inc. Location : Northampton, MA Work Schedule : Full-time, Monday - Friday Pay Range : $22-$24 / hr

Position Overview : As the Maintenance Ticketing System Coordinator, you will oversee and manage the ticketing system to ensure timely and efficient resolution of maintenance requests. This role requires strong organizational and communication skills to track, prioritize, and collaborate with maintenance teams to address facility needs promptly and maintain high-quality service standards.

Key Responsibilities

Ticket Management :

• Manage and maintain the maintenance ticketing system, ensuring all incoming requests are logged, prioritized, and routed appropriately.
• Monitor ticket statuses and follow up to ensure timely completion of maintenance tasks.
• Analyze ticket data to identify patterns and recommend solutions for recurring issues.
• Create and maintain documentation for ticketing workflows and system updates.

Coordination and Communication :

Process Improvement :

Experience and Qualifications

Key Skills

Benefits / Incentives

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.

And with over 1,500 employees and 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!

Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.