Description
Overall Summary :
The Account Manager is the primary contact for proof-of-concept testing, annual readiness testing, continuity recover, and disaster recovery.
Primary Duties / Responsibilities :
- Primary Client contact for proof-of-concept testing, annual readiness testing, continuity recovery, and disaster recovery.
- Schedules and coordinates spec gathering conference calls, tests, and visits.
- Reviews proposals, client contracts, and confidentiality forms.
- Provides written confirmation of changes to any production schedule.
- Keeps internal and external clients up to date on all projects.
- Updating of daily production reports.
- Generate all paperwork and memos to production area with instructions.
- Collects and disseminates clients specs to the recovery center.
- Maintains client file (electronically / physically) information.
- Conducts meetings with representatives from all involved departments to review the scope of the project.
- Provides back-up to support to the Account Management team (out of office coverage).
- Provides on-site support for testing and DR recovery needs
Minimum Education and Experience :
- Business or related degree preferred, technical disciplines a plus.
- 1+ years of Business Continuity or Disaster Recovery experience.
- Excellent interpersonal, communication, and negotiation skills.
- Ability to organize and manage multiple priorities and balance changing client and company needs
- Computer proficiency in Microsoft Office Suite software, especially Excel.
Physical Requirements :
- Ability to work 8 hours consecutively.
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional travel as required; up to 10% of time.
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