Solutions Delivery Engineer Pre-Sales

Who You Are :

Youthrive in fastpaced environments that require quick decisionmakingand strategic action. Autonomy drives your performance andyou're at your best when independently managing tasks andsolving challenges.

Your keen attention to detail helps you foreseepotential obstacles and address them proactively. You approachcomplex problems with a logical systematic mindset ensuring thateach solution aligns with broader goals.

Your excellentcommunication ss allow you to explain technical concepts clearly toboth technical and nontechnical stakeholders promotingunderstanding and alignment across the board.

Company Overview :

We are revolutionizing a $22 billion untapped market in B2B2BReverse Logistics. As the first and only platform to addresscomplex multiparty returns warranties and repairs on a networklevel we are disrupting the industry.

Our mission is ambitious andwe are looking for bold intellectually curious and entrepreneurialindividuals to join us. If a product moves up the supply chain inB2B distribution or manufacturing we aim to own it.

Job Overview :

Weare seeking a dynamic Solutions & Delivery Engineer tobridge the gap between sales and customer success. In this role youwill demonstrate our SaaS solutions to manufacturers anddistributors gather and yze client requirements design solutionsand oversee the implementation process.

Your goal is to ensure asmooth onboarding experience and seamless integration.You'll excel in a rapidly changing environment by applyingyour problemsolving ss continuous learning and proactivecommunication.

With exceptional organizational and time managementabilities you'll ensure that every aspect of the customerlifecycle is executed with precision.

This role will requirecreativity collaboration and adaptability as you wear multiple hatsand make an impact from day one.

As a Solutions& Delivery Engineer you will report to the VP of SalesEngineering & Delivery. Your expertise in supply chain APIsand ERP systems will enable you to offer customized solutions whilenurturing longterm client relationships through proactive meetingsand responsive support.

You will serve as the key liaison betweenclients and internal teams managing the entire customer lifecyclefrom initial discovery to postimplementation support.

Your insightswill be instrumental to the leadership team as we continue toinnovate and grow.

KeyResponsibilities :

• Present SaaS products to prospective clientsdemonstrating features and benefits tailored to their businessneeds.
• Support Account Executives throughoutthe sales cycle to help close deals.
• Collaborate with prospects to gather detailedrequirements and design solutions that meet their unique businessobjectives.
• Develop tailored implementationplans that include timelines milestones and resourceallocation.
• Lead the implementation process byensuring successful kickoffs aligning with customer goals andensuring smooth system integration.
• Configurethe software according to client specifications ensuring compliancewith industry best practices and regulatory standards.
• Work with crossfunctional teams including softwaredevelopers and QA ysts to ensure seamless project .
• Conduct regular status meetings with clients to provideupdates address concerns and collect feedback.
• Oversee customer onboarding and facilitate user trainingsessions to ensure clients effectively adopt and utilize thesoftware’s features.

Requirements andSs :

• Proven experiencein software sales customer onboarding and support.
• Handson experience in software implementation preferablywithin the SaaS industry with a focus on manufacturers anddistributors.
• Excellent communicationpresentation and interpersonal ss with the ability to engageeffectively with clients internal teams and stakeholders at alllevels.
• Strong project management ss with theability to manage multiple projects and meet deadlines.
• Customerfocused with strong problemsolving ss.
• Ability to adapt quickly to changing priorities andnavigate ambiguity with confidence.
• Deepunderstanding of manufacturing and distribution processes includinginventory management supply chain operations and productionworkflows.
• Technical proficiency in softwareconfiguration database management and troubleing.
• Familiarity with ERP systems CRM platforms or relatedenterprise software is a plus.
• Projectmanagement certification (e.g. PMP PRINCE2) is a plus but notrequired.
6 days ago