Service Delivery Manager - Procurement Operations (Hybrid role)

Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year.

Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance.

That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference.

GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements.

We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law.

We are committed to hiring and valuing a global diverse work team.

For more information please visit us on or check us out on .

What you will do

As a Service Delivery Manager, you will play a crucial role in ensuring efficient service delivery, client satisfaction, and operational excellence.

Responsibilities :

• Manage client relationships, understand procurement needs, and deliver solutions.
• Supervise and develop large teams, fostering collaboration and continuous improvement.
• Lead day-to-day BPO operations, monitor performance metrics, and ensure SLA compliance.
• Analyze KPIs, implement process improvements, and maintain high-quality standards.
• Develops objectives and plans for team associates and track performance to annual goals
• Identified as an expert across the entire Purchase-to-Pay process
• Support / Lead transition for new client engagements (S2P)
• Monitor, review and present operational reports to clients.
• Develop and implement plans for client issue resolution.
• Support on company firm building
• Responsible for succession planning and cross-training of team members
• Responsible for BCP and DR plan for the project / process

What you should bring

• Bachelor's degree in Business Administration, Supply Chain or related field (Master's preferred).
• Minimum of 7+ years of experience in Procurement operations
• In depth knowledge of procurement management processes and best practices (P2P and S2P)
• Proven success in managing large (40+) off shore team. Experience managing teams in LATAM a plus
• Excellent communication and follow up skills
• Client Management skills & Project Management Skills
• Strong leadership, client management, and analytical skills.
• Proficiency in procurement software / tools (P2P) is advantageous.

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