Deskside Support Team Lead

VirtualVocations
Omaha, Nebraska, United States
Full-time
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A company is looking for a Deskside Support Team Lead for the Americas region.Key ResponsibilitiesEnsure all deliverables are met as per SLAs and track issues through to resolutionManage, coach, and develop a regional team of deskside support coordinatorsCollaborate with other support teams to highlight trends and share knowledgeQualificationsCertified training or equivalent experience relevant to the job role;

ITIL training preferredProven work experience as a Desktop Support Engineer or similar roleHands-on experience with Windows OS, mobile devices, and troubleshooting skillsKnowledge of network security practices and anti-virus programsLeadership experience with the ability to manage and motivate a remote team

16 hours ago
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