Aira is hiring : Visual Interpreter FTE in Richmond

Aira is visual interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24 / 7 / 365 in three languages worldwide and provide service wherever there is an internet connection. Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using a camera and the Aira app on a device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating - just about anything, safely and securely.

Aira is used in many industries and by many partners committed to inclusion and accessibility, including airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers daily by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of millions of people worldwide who are blind or have low vision. The Visual Interpreter is a core member of the service and is the primary point of contact during live video calls with customers. Note you will not be on camera during these live calls.

As a Visual Interpreter, you will answer live video calls using our proprietary technology platform and assist, one at a time, with real-time tasks in countless unique scenarios. You may help with daily personal routines, professional activities, or navigating experiences around the world. The role includes training and certification through our program.

Objectives of this role :

• Embody the Aira brand by always being helpful, consistent, creative, and kind
• Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs
• Contribute to the organization’s growth by supporting other Visual Interpreters and the team
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training

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Aira’s Values

Aira’s Operating Principles

Benefits

Accessibility Support

Aira is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io.

EEO statement : All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, gender identity or expression, genetic information, or any other factors protected by law.

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