Nurse Navigator, Neurological Surgery Facility: Beth Israel Deaconess Medical Center Boston, MA 07/19/2024

Job Type : Regular

Time Type : Full time

Work Shift : Day (United States of America)

FLSA Status : Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Nurse Navigator, Neurological Surgery opportunity is an outpatient / clinic role, working a day shift with no nights, weekends or call.

This position is located onsite at Beth Israel Deaconess Medical Center in Boston, MA.

Job Description :

The Nurse Navigator's primary function is to serve as first contact for patients to assist with logistical navigation through the care continuum;

provide a link between patients and physicians; act as the liaison between clinical specialists and physicians to improve coordination of treatment.

They guide patients and families through the health care system from the time of diagnosis through their duration of care, by assisting them with access to needed services, developing relationships with various providers and tracking interventions and outcomes.

Coordinates this care to ensure safe, effective, efficient patient centered care. Serves as a central resource to patients and families to ensure exemplary care is provided.

The Nurse Navigator also provides education to patients and staff about the diagnosis and treatment modalities. Training, evaluation and competencies for this role are overseen by an Accountable Nurse Leader to the department of Neurosurgery.

This position works directly with the Epilepsy team within the department of Neurosurgery.

Essential Responsibilities :

Initiates communication with patients upon learning they have a positive finding. Guides patients through the health care system.

Assists patients in connecting with community and social support services. Serves as a liaison between patient, PCP, surgeon, medical oncologist or medical specialist, and other providers.

Facilitates interaction and communication with health care staff and providers.

Provides health education to individuals and groups. Develops and maintains a learning library for patients that include language specific materials.

Identifies personnel in departments involved with their care (., physicians, nurses, radiology, social services, radiation oncology & hematology / oncology, and develop relationships with them.

Assists / directs patients with any questions / concerns regarding payment of services. Assists with arranging for patient transportation where needed.

Builds relationships with other patient navigators.

Tracks interventions and outcomes. Participates in medication reconciliation, especially during transitions of care.

Department Specific Job Responsibilities (Epilepsy Program) :

Serve as primary clinical contact to help resolve all patient related concerns and facilitates the coordination of care across the continuum.

Act as liaison between patients and providers, including communication with referring MDs.

Understand clinical pathways, and direct patients to services within organization for timely treatment and survivorship.

Visit with patients during appointments, when possible. Connect patients with support services in the communities.

Maintain records of patient related activities, including QA / QI records. Track and monitor outcomes metrics, to help evaluate effectiveness of program.

Actively identify and address barriers to care keeping patient from receiving timely and appropriate treatment.

Assist in development of patient / family educational materials. Educate and advocate for the patients and their families, as needed.

Support research activities of the program and participate in scholarship, as appropriate. Develop materials for, and participate in, outreach and community education events.

Required Qualifications :

Bachelor's degree required.

License Registered Nurse required.

American Heart Association Basic Life support Certificate required

3-5 years related work experience required in clinical medical-surgical.

Strong analytic skills with quality and data analysis.

Excellent interpersonal skills. Ability to work with a variety of personalities and disciplines.

Experience with interdisciplinary health care approach.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications :

OCN, Patient Navigator, Nurse Navigator or equivalent certification preferred.

Competencies :

• Decision Making : Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving : Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action : Ability to set goals and determines how to accomplish defined results with some guidelines. Manager / Director provides broad guidance and overall direction.
• Written Communications : Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications : Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge : Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work : Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.

Results may impact the operations of one or more departments.

Customer Service : Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s).

Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Age based Competencies :

Employees in this job must be competent to provide patient care to the following age groups : Young adult : 16-30 years, Middle Age : 30 - 60 years, Elderly : 60 -.

Physical Nature of the Job :

Light work : Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled