Lead Cashier I

Overview

Lead Cashier I role at Coach. The Cashier role is critical to the overall impression a customer receives during their visit by applying Coach Service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must assess the store environment, understand the needs of their customer (and any waiting customer), and match their service accordingly.

Responsibilities

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program
• Engage customers in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Read cues and determine customer's needs
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
• Perform cashier end of shift audits in partnership with store management
• Verify / approve / complete return process in accordance with Policy
• Ensure repairs are processed in accordance with Policy in partnership with management
• Ensure all damaged / scrap returns are labeled and ticketed in partnership with management
• Assist in training and development of Cashiers in partnership with management
• Monitor and report any equipment issues to management
• Maintaining Cashwrap organization and cleanliness
• S suggesting multiple add-ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Policy
• Delivering product purchases to the customer appropriately

Role Description, Responsibilities (Lead)

Knowledge, Skills, Abilities, and Attitudes

Experience, Education, Technical

Schedule

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day).

Notes

This document serves as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer.

Seniorities, Employment Type, Job Function, Industries

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