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ITIL Incident Manager

VirtualVocations
New York, New York, United States
Full-time

A company is looking for an ITIL Incident Manager to oversee incident management processes and ensure timely resolution of service incidents.

Key ResponsibilitiesRespond to and triage reported service incidents, initiating the incident management processCollaborate with teams to prioritize incidents and ensure adherence to protocolsLog incidents and resolutions, coordinating with Change and Problem management functionsRequired Qualifications and EducationUnited States Citizenship requiredITIL Certification, with Foundations as a minimum requirementBachelor's degree in information technology, engineering, or a related field, or a High School Diploma with 12 years of relevant experienceMinimum 8 years of IT experience in Service ManagementStrong knowledge of IT service management software, including ITIL and ServiceNow

8 days ago
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