Job Description
Job Description
About us
Are you a dynamic and experienced leader ready to take on a critical role in a fast-growing water damage mitigation company?
24 Hour Flood Pros is seeking a talented and motivated individual to join our team as a General Manager / Operations Manager.
We are a trusted name in the restoration industry, dedicated to providing top-notch water damage restoration and mitigation services 24 / 7.
If you are passionate about managing operations, ensuring customer satisfaction, and driving growth, we want to hear from you!
Duties :
- Operational Excellence : Oversee day-to-day operations to ensure smooth and efficient workflow, including managing field crews, equipment, and resources.
- Team Leadership : Lead, mentor, and motivate a team of skilled technicians and office staff to deliver exceptional service to our customers.
- Customer Satisfaction : Maintain a strong commitment to customer satisfaction by ensuring high-quality service delivery and addressing customer concerns promptly.
- Project Management : Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
- Business Development : Identify growth opportunities and implement strategies to expand the company's market presence.
- Safety Compliance : Ensure all safety protocols and regulations are followed, providing a safe working environment for all team members.
- Inventory Management : Oversee inventory control and procurement to optimize resources and minimize waste.
- Financial Oversight : Monitor and manage budgets, financial reports, and key performance indicators (KPIs).
Qualifications :
- Minimum of 5 years of experience in water damage mitigation or related industry.
- Proven track record of successful leadership and operations management.
- Strong communication and interpersonal skills.
- Exceptional problem-solving abilities and a strategic mindset.
- Proficiency in project management and financial analysis.
- Familiarity with industry standards and regulations.
- Bachelor's degree in Business Management or a related field (preferred).
At 24 Hour Flood Pros, we are committed to creating a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
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