IT Support Technician

IT Support Technician

Job# : 398222

Location : IRON RIDGE, WI - Distribution / Manufacturing / Fleet

Department : Information Systems

Category : General Office

Salary : Hourly

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Job Description

Why Work for Menards?

Profit Sharing & 401K, Paid Vacation & Holidays

Team Member Discount

Highly collaborative work environment

Pay based on experience

POSITION SUMMARY :

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company IT equipment and software systems, and provides technical assistance and training to system users by performing the following duties.

PRIMARY RESPONSIBILITIES :

Willingness to learn new software

Willingness to learn new IT skills

Must have working knowledge of computers and their operating systems

Understand mobile technologies and equipment such as smartphones and tablets

Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives

Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer

Ensure consistent implementation of processes including :

Installation of new or replacement equipment

De-installation of existing equipment

Initial testing processes for boot-up and image load

Perform generic and basic tests on connectivity and application launches

Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

Instruct users in use of equipment, software, and manuals

Recommend or perform remedial actions to correct problems and documents issues

Coordinate activities with support desk, network services, or other information systems groups

Replace defective or inadequate software packages

Perform monthly preventive maintenance on all IT equipment at supported locations

Develop and implement ways to continuously improve support locations

Provide updates, status, and completion information to manager, team lead and / or Team Members, via phone, email, or in-person communication

Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management

Routinely works aloft on ladders and scissor lift with hand tools and test sets

Conduct routine inventory, warehouse, shipping, and receiving duties

Follow established company policies regarding the safekeeping and security of equipment under repair

Skills / Requirements

POSITION REQUIREMENTS :

The ideal candidate will have the following skills and abilities :

A Two Year Technical Degree or service experience in IT Hardware, Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management

Minimum of 2 years related experience including :

Installation, Repair, Upgrading, and Troubleshooting IT equipment

Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers

Experience with mobile technology such as smartphones and tablets a plus

Strong working knowledge of Android, Windows 7, Windows 10, and Windows 11

Knowledge of Virtual Operating Systems

Proficiency with MS Office (Word, Excel, and Outlook)

Network / Client-Server experience preferred

Some experience with configuring routers, switches and hubs preferred

Any computer equipment manufacturer certifications are a plus

A+, Network+, Security+ certification are a plus

Experience with various printer types (impact, inkjet, or laser)

Willingness to learn

Punctuality, reliability, honesty and consistency

Ability to work effectively in a team environment and interact with many departments on all levels

Strong attention to detail and accuracy

Strong analytical skills

Strong written and verbal communication skills

Ability to work both independently and produce quality work

Good customer service skills

Good organizational skills

Good task management skills

Complete tasks as efficiently as possible

Ability to work under pressure of deadlines

Ability to manage multiple assignments and adjust to changing priorities

Keep work areas clean and organized

Ability to follow detailed written instructions

Follow company established policies regarding the safekeeping and security of equipment under repair

You must have a valid driver’s license and a good driving record.

Must be available to work Monday through Friday and the occasional weekend.

Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable

Must carry a company provided cell phone during normal work hours.

Must have a reliable personal vehicle to use while performing job duties. (eligible for mileage reimbursement)

PHYSICAL DEMANDS :

• This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.

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