We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice.
You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.
The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Compensation :
$40,000 - $45,000 yearly
Responsibilities :
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Apply appropriate changes to consumer policies based on the information provided
- Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Follow-up on client interactions in a thorough manner to ensure customer satisfaction
Qualifications :
- A general understanding of insurance policies and schedules is preferred
- Must have knowledge of Microsoft Office and customer relationship management software
- Excellent active listening, interpersonal, and communication skills
- High school diploma or GED equivalent needed
- Prior work in a customer-facing position or customer service role is required
About Company
We are one of the top-producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency :
- Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Our office is located in Suwanee.
- We have 12 years of combined insurance experience in our office.
- Additional languages spoken : Spanish.
If you want a career, not a job, then we encourage you to apply.
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