A company is looking for a Service Desk Specialist III to provide technical support and application assistance to clients.
Key ResponsibilitiesProvide first-level response to clients via phone, portal, and other contact modesResolve complex issues or escalate them to appropriate support teamsSupport Service Desk Service Level Agreements (SLAs) and maintain quality service for IS clientsRequired Qualifications and EducationHigh School Diploma or General Education (GED)2 years of recent relevant experienceAbility to work independently and follow through on assignments with minimal directionAbility to establish and maintain cooperative working relationships across various levelsTyping speed of 45+ Words per Minute (WPM)
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As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...