Deaf Hard of Hearing Service Coordinator - Community Engagement

SUMMARY : Reporting directly to the Community Engagement Program Manager and / or Service Access and Equity Manager, this role entails the coordination of services and support for clients who are Deaf, Hard of Hearing, or Deaf Plus, in accordance with the provisions outlined in the Lanterman Developmental Disabilities Services Act.

Additionally, the position involves performing any related tasks as assigned. The Deaf and Hard of Hearing Service Coordinator collaborates with the Deaf and Hard of Hearing Specialist to systematically educate both the public and community organizations on matters pertaining to ADA and other anti-discrimination laws.

Has no supervisory responsibility.

HOURLY RANGE :

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS :

To view our benefits package and employee perks, please click

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Maintain an average service coordinator-to-consumer ratio of 1-to-40 for consumers with the lowest per capita and / or no POS expenditures coded Deaf and Hard of Hearing to enhance relationships between Clients / families.

Maintain contact with Clients and their families at least monthly or more. Provide information and referral services.

• Utilize Person-Centered Planning strategies to create and execute the Individual Program Plan (IPP) for clients, generate progress reports, and conduct annual reviews for the client.
• Deliver linguistically and culturally competent case management services for Deaf and Hard of Hearing (DHH) clients.
• Attend Children and Family Team meetings as requested by Children and Family Services for DHH / Deaf Plus Clients.
• Lead the delivery of services outlined in the Individual Program Plan (IPP) and Interdisciplinary Team (IDT) meetings.

Manage the coordination, implementation, and annual updates of the Annual Review and IPP processes.

Encourage individuals to collaborate with IRC and other community agencies, empowering them to identify culturally relevant resources for the Deaf and hard-of-hearing community.

Assist in the discovery of new resources to further support this community.

• Collaborate closely with the Resources Development and Transportation Unit (RDTU) and the Deaf and Hard of Hearing (DHH) Specialist to ensure the timely completion of health and safety waivers as required.
• Seek out and effectively utilize generic resources on behalf of consumers.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
• Identify situations in vendored programs requiring the attention of the Quality Assurance and / or Resource Development and Transportation Program and make the appropriate referral.
• Ensure medicaid Waiver standards are always maintained.
• Daily, complete administrative requirements and Consumer File Record Documentation in accordance with the Agency's Policies and Procedures.

All necessary paperwork, reports, etc., must be completed on a timely basis. Completion of at least 95% of required case-related paperwork within designated time frames.

• Assist the DHH Specialist and LACC team in designing and implementing community projects focused on outreach to the deaf and hard-of-hearing populations with an Intellectual or Developmental Disability.
• Provide innovative solutions to complex challenges to improve service delivery as the deaf and hard of hearing subject matter expert at IRC.
• Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly. Observe all safety rules.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS :

• BA or BS degree from an accredited college or university and one year of experience including case management, in intellectual / developmental disabilities, social work, special education, early childhood development or related field.
• Must be able to work flexible hours, including evenings and weekends as needed.
• Proficient in American Sign Language required.
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Ability to follow oral and written directions. Good verbal and written communication skills
• Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others.
• Perform as a team member, answering questions, sharing expertise, and generally contributing to the team's harmony.
• Full use of an automobile, possession of a valid California driver's license, and liability insurance for the minimum amount prescribed by law or ability to provide independent transportation.
• Must have and maintain a safe driving record.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.