Description
Position Title : Product Support Specialist
Location : Northern California, Northern Nevada, Southern Oregon
Reporting to : Regional Product Support Manager
Travel Required : 70%
This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.
This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.
This covers the full scope of Aerial Work Platform (AWP) material and lifting equipment manufactured by the company.
Main Duties and Responsibilities
Identifies and resolves customer concerns with Terex AWP products
Assists customers with their service training needs and information
Assists engineering as requested with the improvement and development of AWP products
Assists all customers with the safe and proper operation. Assist Terex Product Safety upon request
Requires up to 70% travel (fleet vehicle provided) in West Coast Territory (Northern California, Southern Oregon, and Northern Nevada)
Required Qualifications
Must be located in one of the states in the territory - Northern California, Southern Oregon or Northern Nevada
High school diploma or equivalent
3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
Must have strong interpersonal and communication skills
Valid driving license with clean driving records
Knowledge of construction equipment
Preferred Qualifications
Excellent problem-solving skills
Great attitude and high energy
Excellent learning and training skills
Can work independently or in a team environment
Detail oriented with strong problem-solving skills
The ability to manage multiple tasks despite frequent interruptions
Strong orientation towards quality, safety, and continuous improvement
Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support
Hands-on knowledge of Genie product line is desirable
Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)
Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products
The salary range for this position is $90,000 - $103,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
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