Front Office Supervisor

Job Description

Job Description

POSITION – FRONT DESK SUPERVISOR

RATE OF PAY - $19.00 - $21.00

EMPLOYEE CATEGORY - FULL TIME

ABOUT OUR ROLE

The Front Desk Supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel

ABOUT OUR VALUES

We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes

ESSENTIAL FUNCTIONS

• Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests.
• Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions.
• Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
• Resolve guest complaints and issues in a timely and professional manner.
• Collaborate with other hotel departments to ensure a seamless guest experience.

QUALIFICATIONS

Minimum Qualifications

Preferred Qualifications

Core Competencies

PHYSICAL REQUIREMENTS

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Yes

Dental (with company contribution)

Yes

Vision (with company contribution)

Yes

401(k) (with company match)

Yes

Yes

Paid Time Off

Yes

Yes

Sick Time

Yes

Yes

Employee Dining Discounts

Yes

Yes

Yes

Employee Marketplace Discounts

Yes

Yes

Yes

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities / tasks may be modified and / or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.