MAJOR FUNCTION : Manages day to day transactions and maintenance to customer facing inquiries. Assists customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction.
Handles customer challenges and provides resolution, brings manager’s attention when necessary to ensure that proper and best-in-class service is delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Review, understand, develop internal processes built around delivering on the customers’ expectations
- Meet with potential customers to best understand their business and portal requirements, align internal systems, and structure processes with developing Standard Operating Procedures
- Management of inbound and outbound phone calls and email correspondence in response to any inquires, questions, or other follow up in a professional and helpful manner.
- Be an ambassador for the Nilfisk Self Service channel. Seek commercial opportunities, escalating sales / service leads as required.
- Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.
- Leveraging ERP, CRM, and online tools, to confirm account number, part number & descriptions
- Communication to customer on pricing, availability, open orders, and ship dates
- Ability to issue credits and rebills according to policy and procedure
- Prioritize projects / responsibilities and other duties as assigned
MINIMUM REQUIREMENTS :
EDUCATION : High School diploma or equivalency
EXPERIENCE : Entry levels to experienced; Desire a minimum of 2 years inbound / outbound call experience in a customer service or manufacturing environment
KNOWLEDGE & PERSONAL ATTRIBUTES :
- EDI Knowledge recommended, not required
- Proficiency in portal management and transactions
- High level of attention to detail
- Ability to plan, organize, and manage setbacks
- Ability to analyze problems and solve work related issues
- Solid attendance and reliable
- Accountable, ethical, and quality driven
- High level of professionalism and solutions-based decisions
- Team oriented with a solution mentality
- Strong commercial focus
COMPUTER SKILLS : Familiar with MS Word, Excel, Outlook (Microsoft Suite), ERP / CRM systems
Let’s create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation.
At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization.
Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life.
At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
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