Job Title : Customer Service Representative (Spanish required)
Location : Columbia, SC 29210
Duration : 6 months
Position Type : Hourly contract Position (W2 only)
NOTE :
- Job Schedule- Training 5-7 weeks, 100% in the office. Afterwards, in office 3 days a week, 2 remote days a week.
- TEMP TO PERM - Temp and can lead to a permanent role
- Job Hours-40 hours - Working hours can range from 8 : 30am-5 : 00pm or 10 : 30am 7 : 00pm
- Interview process 1 In-Person and 1 virtual via WebEx
- Hiring Manager / Supervisor : Gail Perry
- Parking Reimbursement : during training contractor will be provided a stipend for 2 days worth of parking out of 5 onsite.
Contractor needs to provide the 2 days parking receipts to receptionist weekly.
Description
Client is seeking a Loyalty Services Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years.
Come join our team of hard-working, talented professionals!
JOB SUMMARY
Our employees are trained through a series of formal in class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center.
This is a growth and development entry level position where an employee master's the core CSR position requirements and demonstrates the abilities to being a competent representative.
RESPONSIBILITIES
- Work with external customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and / or solving service and Claims issues.
- Assist clients by matching our products with the needs to the client.
- Assist in the collection of current and past due premiums.
SKILLS
- Telephone sales.
- Telephone etiquette.
- Excellent verbal and written communication.
- Call Center Experience is a plus.
- Customer service focus-if possible, in the insurance industry.
- Insurance knowledge is a plus.
- MS TEAMS experience.
- Bilingual skills (verbal, written, read) in Spanish a plus.
COMPETENCIES
- Problem solving take an organized and logical approach to thinking through problems and complex issues.
- Initiative Willing to do more than is required or expected.
- Adaptability ability to redirect personal efforts to respond to changing environment.
- Results Oriented effectively executes son plans, drives for results and takes accountability for outcomes.
EDUCATION AND EXPERIENCE
- Qualifications - External
- 1-2 years' experience of customer service.
- High School degree or GED (if possible an Associate's Degree)
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