Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative
Onsite Ocoee, FL
Hourly rate $16.00 per hour for 1
90 days.
What you get :
- Full-time Employment with Benefits day one including paid Holidays.
- Base pay of $14.50 after 90 days with opportunity to make up to $19.50 on incentive plan
- Paid Training
- WEEKENDS OFF
- Great Work Environment
Requirements :
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.
Summary :
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.
Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing :
- Respond to all tolling and / or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions / operations in cases during heavy workloads or absences.
People who succeed in this role have :
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
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