A company is looking for a Mid-Market Customer Success Manager responsible for driving customer value, retention, and growth in the US market.
Key ResponsibilitiesBuild and nurture relationships with high-value customers to manage account healthLead successful implementations and deployments of the content solutionConduct Quarterly Business Reviews to identify growth opportunitiesRequired QualificationsAt least 3 years of experience in customer success, ideally in L&D / Ed-Tech / SaaSProven track record of surpassing KPIs related to customer retention and satisfactionExperience in client success planning and uncovering customer needsAbility to establish connections with decision-makers at various leadership levelsStrong analytical skills for developing long-term account plans
Customer Success Manager | Mid-Market
Customer Success Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define t...
Mid-Market Customer Success Manager
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