POSITION SUMMARY
The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business.
The site leader is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion.
The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
RESPONSIBILITIES
- Represent Switchgear and Busbar Service at all customer and contractor meetings for projects which the PL is assigned to by the Area Supervisor
- Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
- Coordinate start-up, commissioning, inspection and site testing activities for assigned projects
- Review scope of work requirements on the sales order
- Review customer or third-party procedures and train personnel on those procedures
- Define and manage man-power needs for the job
- Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
- Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
- Represent Service in front of the customer, contractor, and consultants
- Assist contractors as required during installation of assigned projects
- Coordinate Pre-Site meetings with contractor
- Provide support to contractor for technical questions during installation
- Support start-up and site testing activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and site testing as necessary, depending upon man-power availability and site location
- Provide first level of tech support assistance to speed up problem resolution
- Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide daily status reports to Service management and customer
- Manage issues list and work to resolve issues in a timely manner
Technical
- Provide On-the-Job training and on-site direction to associates for assigned projects
- Conduct field customer training for assigned projects as required
- Communicate with Technical Support on equipment issues
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines 14 hours rule
- Report all work related accidents or injuries within 24 hours to the appropriate personnel
- Must be a role model to fellow associates with regards to safety by setting a positive example
- Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Administration
- Coordinate assigned project completion, customer training, and close-out
- Provide all commissioning reports in a final package to the customer
- Coordinate any additional training bought with the sales order
- Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
- Provide accurate and timely reporting in accordance with published guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms, et al.
Customer Satisfaction
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer or contractor where applicable
- Coordinate and attend customer or contractor meetings as required
- Maintain customer satisfaction rates according to company guidelines
Performance
- Complete all work in an efficient and timely manner
- Capable of making strong decisions, technical and commercial, under pressure
- Properly evaluate site and equipment for appropriate billing status
- Adhere to company dress code and safety regulations
- Understand and comply with company startup / escalation process and procedures
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
- Conduct themselves in a high degree of professionalism, and of service delivery
- Ability to handle stressful situations and provide a calming effect to customer
- High level of diplomacy when interacting with internal and external customers
QUALIFICATIONS
- Graduate of applicable Electrical Technical School or Military equivalent and six years minimum same or similar work experience. OR
- High school education or equivalent and eight years minimum same or similar work experience.
- Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
- Knowledge of construction, electrical and mechanical contracting.
- Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
- Provide on-site customer consultation, must be able to present themselves as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication, organizational and management skills are required
- Valid driver’s license is required
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a regular basis
- Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
- Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
- Must have ability to regularly lift at least 50 pounds
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards / products / manufacturer research and operation of computer-controlled test equipment.
- Foster a Customer-First Mindset
PHYSICAL & ENVIRONMENTAL DEMANDS
- Medium Lifting (30 Ibs. 45 Ibs.)
- Heavy Lifting (over 50 Ibs.)
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car, van, truck)
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
TIME TRAVEL REQUIRED
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment.
In addition, you will also be required to complete and pass a pre-employment background check.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.