Pharmacy/Market Scheduler

Job Description

Job Objectives

• Coordinates the work schedules of relief pharmacists for own area using the market scheduling system.
• Models and delivers a distinctive and delightful customer experience.

Job Responsibilities

Customer Experience

Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.

g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Schedules and places pharmacists in open shifts due to PTO, disability, jury duty, and no shows .
• Creates and releases the work schedule for relief pharmacists using the market scheduling system.
• Coordinates schedules of full time pharmacists in need of extra shifts to complete their schedule and to minimize the amount of premium pay incurred to cover shifts.
• Maintains licensing and PTCB compliance status for all area pharmacy staff on the WOLF system.
• Prepares salaried pharmacist payroll for Healthcare Supervisor to approve; resolves payroll issues when necessary.
• Monitors PPH to ensure that qualified Pharmacist candidates are reviewed by the hiring manager.
• Handles confidential and / or sensitive information with discretion.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Performs general office duties and completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes training modules as requested by Director Pharmacy & Retail Operations or Regional Vice President.
• Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.

Walgreens (walgreens.com), one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc.

Nasdaq : WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine’s 2019 Companies that Change the World list.

Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.

S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners.