BMW Sales Client Advisor / E-Sales - BMW of Beverly Hills in Los Angeles, CA at Sonic Automotive
Job Type : Other
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Experience : Associate
Job Description
Duties and Responsibilities :
- Automotive Sales Experience Preferred
- Respond to internet inquiries with courtesy, accuracy, and professionalism
- Promptly and accurately enter all customer inquiry data into the CRM
- Generate sales appointments
- Conduct phone surveys to assess customer preferences and quality of experience
- Effectively utilize lead management tools
- Compile all necessary reports, forms, and other documentation on a timely basis
- Perform other job-related duties as assigned
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
Minimum Requirements :
- Must be authorized to work in the USA
- Must perform duties and responsibilities in a safe manner
- Must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license
The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and / or pre-owned vehicles.
The eSales Agent delivers a premium customer experience by responding to customer inquiries promptly, professionally, accurately, and courteously.
This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The eSales Agent will be trained to understand all products and services offered, become knowledgeable about inventory, financing, and incentive programs.
We offer a significant ad budget, easy-to-use systems, and a great work environment. All your information will be kept confidential according to EEOC guidelines
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