Support Engineer IIArbitrum • Miami, FL, US

Support Engineer II

Arbitrum • Miami, FL, US

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QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology.

We are a global remote company with an HQ in Miami, Florida, looking for a Support Engineer II to work on everything from answering simple support requests to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix.

The Role

As a Support Engineer II, you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more. You won't be alone because we expect every engineer to spend time on customer support, on a rotating basis, to understand our customers better. You can expect to meet on a daily basis to go over customer issues, task progress and design solutions.

Timezone : European Timezone

What You'll Do

Have handled customer support in a technical capacity
Worked on a remote team of 5-10 people
Written scripts to figure out why some technical thing is not working
Managed refunds, credits and charges in Stripe
Lead a customer support team in a technical capacity

What You'll Bring

Advanced scripting in more than one of the following languages : Python, GoLang, Ruby, Bash

Internet core protocol knowledge : DNS, TCP / SSL, HTTP, etc

The Ethereum JSON RPC spec

Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)

Expertise in managing Linux hosts

Experience with proactive alerting and monitoring systems technologies

Dealing with technical customer support (troubleshooting, CLI tools, Linux)

Adept at setting up software you may be unfamiliar with

Being extremely thorough in debugging and documenting issues for other teams

Capable of preemptively solving complex problems prior to their impacting multiple customers

Documenting your processes and sharing knowledge

Experience in Blockchain

The US base salary range and level for this position are $96,000 - $120,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement.

We at QuickNode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Engineer Ii • Miami, FL, US