Customer Service Representative

Job Description

Job Description

The Customer Service Representative is responsible for providing exceptional customer service to our distributors within the SeneCare department.

This role involves addressing inquiries, resolving issues, and delivering support through various communication channels.

The representative will handle shipping inquiries, marketing and compensation questions, order processing, product inquiries, product returns, and event and promotion issues.

They will strive to ensure a positive customer experience and maintain high service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide exceptional customer service to distributors through phone calls, emails, faxes, and mail inquiries.
• Address and resolve customer issues in a timely and effective manner.
• Handle shipping inquiries, marketing and compensation questions, order processing, product inquiries, product returns, and event and promotion issues.
• Contact distributors who have placed chargebacks and work towards reconciling payment.
• Assist with resignation refunds, enter sales tax certificates, and perform account research to answer commission questions.
• This position is subject to non-traditional working hours, to include rotating Saturday shifts. Work schedule is from 10 : 00 AM to 7 : 00 PM CST to ensure coverage during designated hours.
• Other duties as requested by business need.

QUALIFICATIONS REQUIRED FOR POSITION :

• Genuine interest in assisting callers and providing outstanding customer service.
• Positive and enthusiastic attitude.
• Proactive assessment of situations and ability to work independently.
• Strong multitasking skills in a fast-paced environment.
• Outstanding organizational and time management skills.
• Excellent written and verbal communication skills.
• Excellent phone skills.
• Computer literate, including proficiency in Microsoft Word, Excel, and Outlook.
• Team player with 1-3 years of call center / customer service experience.
• Excellent attendance and punctuality.
• Proficient in typing accuracy, basic math, and spelling.
• Bilingual (Spanish / English) skills preferred.
• Consistent and regular attendance is expected.

QUALIFICATIONS DESIRED FOR POSITION :

• Previous experience in a customer service role within the network marketing industry.
• Experience with order processing systems.
• Proficiency in additional languages.

CERTIFICATES / LICENSES REQUIRED FOR ROLE :

None.

PHYSICAL DEMANDS :

• Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard, ten-key, and telephone;
• frequent lifting, carrying, pushing, and pulling up to 25 pounds; occasional lifting, carrying, pushing, and pulling up to 40 pounds;
• may be subject to walking, standing, sitting, reaching, balancing, bending, crawling, handling, feeling, kneeling, climbing, twisting;

and vision, speech, and hearing sufficient to perform the essential tasks.

WORKING CONDITIONS :

Working environment is primarily indoors in an office setting and occasionally outdoors for special events; requires some evening and possible weekend hours and requires use of telephone and other office equipment.

This position is subject to occasional mandatory overtime.

SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law.