A company is looking for a Supervisor, Customer Service to lead a contact center team and ensure high-quality service delivery to health plan partners.
Key Responsibilities : Supervise and support a team of Customer Service representatives in handling inquiries and complaintsMonitor team performance metrics and provide coaching and feedback to enhance productivityCollaborate with training departments to ensure effective onboarding and continuous development of staffRequired Qualifications, Training, and Education : Associate's degree or equivalent work experience is required2+ years of supervisory or leadership experience is requiredExperience in customer service or call center operations within a managed care organization is a plusAbility to work remotely and support customers across varying time zonesHigh-speed internet connection with direct access to a home router is required
Supervisor, Customer Service
The Customer Service Supervisor supervises the day-to-day activities of the Customer Service Representatives (CSRs) and Transportation Coordinators. This position participates in projects and tasks to support Customer Service operations in a manner that provides service excellence, maintains complia...
Customer Service Supervisor
A company is looking for a Customer Service Supervisor to lead and manage a team of representatives ensuring high-quality service and customer satisfaction. ...
Customer Service Supervisor
The role of Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers and manages daily workload to ensure required service and quality levels are attained. Provide quotes to customers and ensure there are no discrepancies between the ...
Customer Service & E-commerce Supervisor (customer Service, In-store Shopper Supervisor)
Monitors in-store and o Customer Service, Supervisor, Commerce, Service, Customer Experience, Customer, Retail, Grocery. Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store...
Customer Service & E-commerce Supervisor (customer Service, In-store Shopper Supervisor) - Full Time
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Customer Service & E-commerce Supervisor (customer Service, In-store Shopper Supervisor) - Full Time
Monitors in-store and o Customer Service, Supervisor, Commerce, Service, Customer Experience, Customer, Retail, Grocery. Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store...
Customer Service & E-commerce Supervisor (customer Service, In-store Shopper Supervisor)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Airport Customer Service Supervisor
Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Airport Customer Service Supervisor. Stron...
Retail Customer Service Supervisor
The Operations Supervisor will oversee a team of Operations Leads to achieve success in all customer interactions and transactions with a Guest-First mentality. The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model....
Customer Service Supervisor
The role of Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers and manages daily workload to ensure required service and quality levels are attained. Provide quotes to customers and ensure there are no discrepancies between the ...